SERVICE ADJUSTMENT

Dear BitsFlowCloud Users,

To optimize our global resource layout and concentrate our efforts on providing more long-term competitive services, we are making business adjustments to certain regions with excessive operating costs and poor resource efficiency. Effective from 0:00 (UTC) on April 16, 2026, we will officially terminate all services in the US-Fremont and Germany-Frankfurt-EPYC9 regions.

1. Core Timeline & Required Actions

• Service Termination Time: April 16, 2026, 0:00 (UTC).
• Effective Immediately: New purchases and renewals for the aforementioned regions have been closed. Existing services can be used until the termination time.

2. Compensation & Refund Plan Details

We are well aware of the inconvenience this may cause, so we have developed a compensation plan that exceeds our standard policy. You may choose one of the following two options:

3. Adjustment Background & Future Services

This deprecation is mainly based on commercial sustainability considerations: 1) Continuous losses and unbalanced cost structures in the aforementioned regions; 2) Significant increases in global hardware prices (especially memory and hard drives), exacerbating cost pressures.

Saying goodbye to old services is to return in a better shape. We are deploying replacement nodes based on new hardware platforms with better energy efficiency:

4. How to Get a Refund

If your service is located in the aforementioned regions where service will be terminated, please submit a ticket at ccp.bitsflow.cloud using the format below:

We apologize again for any inconvenience caused by this adjustment. Thank you for your continued understanding and support. We look forward to continuing to provide you with reliable and efficient services at our new nodes.