WALL OF SHAME

Facts: During the procurement of Hong Kong PRO hypervisors, due to breakdowns in internal communication and regulatory mechanisms failing caused by infighting, the partner responsible for procurement deliberately concealed actual costs and configurations to profit personally, delivering servers with severely reduced bandwidth.

Result: Although we deducted payment channel fees and provided cash refunds to applicants, this cannot compensate for the losses to users' businesses. This was a serious consequence of internal management negligence.

Facts: During these four months, constrained by conflicting profit motives within the team, the internal team forcibly pushed through decisions to blindly pursue low costs and expand profits, resulting in at least 3 migrations of the UK node. Although nominally "configuration upgrades," the essence was sacrificing stability for cheap resources.

Result: The node was taken offline in October due to failed operational strategy. We assisted users in migrating to German nodes or refunded the remaining value. This behavior of sacrificing user experience due to internal gaming was extremely wrong.

Facts: The Hong Kong node experienced one migration during this period, followed by prolonged DDoS attacks. Response was delayed due to internal disputes over technical solutions, and we failed to provide effective defense solutions, resulting in long-term service unavailability.

Result: The node was forced offline in October, with users migrated to Tokyo nodes or refunded to balance.

Facts: To accommodate Hong Kong users, we hastily launched the Tokyo PRO node. However, hasty planning caused by the decision-making layer's inability to unify opinions led to its shutdown after only two months due to strategic changes resulting from intensified internal contradictions.

Current Status: Refund work for this node is currently in progress, and we will ensure every user's refund is properly handled.

Facts: During the migration from WHMCS to Blesta, execution disconnect caused by the team falling apart led to most hypervisors going offline. More seriously, under chaotic management conditions, after new nodes came online, we arbitrarily deducted users' existing account balances by percentage, unilaterally downgraded VPS hardware (from EPYC/RYZEN to Intel Gold), and raised renewal prices.

Correction: We recognize this as a serious violation of user rights. We have restored renewal prices for existing customers and introduced price protection. I deeply apologize for the errors in balance handling.

Facts: In December 2025, I completed team restructuring by buying out equity and transitioned to full operation by myself. However, when facing external questioning, influenced by the high pressure of the chaotic internal environment during the restructuring, I failed to maintain professional conduct and verbally attacked some users on forums like NodeSeek.

Reflection: This emotional venting not only failed to solve problems but also hurt users. I formally apologize to all friends who were offended by my words.