TERMS OF SERVICE

1. Disclaimer and Data Loss Policy

• The user shall bear full responsibility for any instance inaccessibility, data loss, etc., resulting from the user's failure to pay, renew, or renew on time.
• The user shall bear full responsibility for instance inaccessibility or data loss caused by improper user operations or other user-related reasons.
• The Company shall not be liable for inaccessibility or data loss resulting from major social unrest (including but not limited to war, armed conflict, strikes, or riots).
• The Company is not liable for service/product inaccessibility, data loss, etc., caused by force majeure events, including but not limited to natural disasters, government actions, T1 carrier line issues, sudden termination of contract by upstream data centers/suppliers or physical infrastructure failure, any form of cyber attack, network congestion, or industry technology adjustments.
• The Company does not provide off-site disaster recovery backups. Users must perform their own data backups.
• In the event of data loss due to accidental hard drive failure, the Company will extend the service for one month for all active users. Any loss of data value is the sole responsibility of the user.
• Upon expiration and failure to renew in time, the service/product will be immediately suspended, and all data will be deleted the following day. Once data is deleted, it cannot be recovered, and the user must bear the consequences.

2. Unmanaged Services

• The Company does not provide managed services for any service/product.
• The Company is only responsible for the normal operation of the hardware and international network of the service/product. Beyond this, no technical support is provided. Customers must resolve technical issues during use themselves (including but not limited to proxy panel installation, proxy maintenance).

3. Service/Product Compensation Policy

• In case of unavailability due to force majeure (such as earthquakes, fires, floods), the Company may, at its discretion, extend the service period or issue a refund.
• For downtime caused by hardware failure or node maintenance, the affected service/product will be extended by twice the downtime. If the cumulative downtime is greater than or equal to 15 calendar days, the affected service/product will be extended by three times the downtime.
• If a service/product in a certain region is discontinued/taken offline for reasons attributable to the Company, the Company will provide an account credit equivalent to 1.2 to 1.5 times the remaining value of the customer's purchased service/product (no cash refunds).
• For migrations required due to our product adjustments, if the actual impact time on the customer exceeds 10 minutes (specifically from the start of the migration until the server is pingable again), compensation will be provided at double the calendar days. There is no compensation for impact times not exceeding 10 minutes.

4. Network and Routing Policy

• The Company guarantees the internet connectivity of all services/products under normal circumstances (excluding any events of major social unrest or force majeure), but we do not guarantee specific routing paths (especially to Chinese carriers, except for premium line services/products for Chinese carriers, marked as PRE or Premium).
• The Company does not guarantee the unlocking of any streaming media (e.g., TikTok, Netflix, Disney+), nor does it guarantee access to any "specific websites" defined by the customer. The company will not take any action if the IPv4/IPv6 address is identified by Google as geographically located in China.
• Once a user reports network fluctuations for a service/product, the Company will contact the upstream provider to address the issue. If a T1 or higher-level provider fails, the Company can only wait for the T1 or higher-level provider to resolve it.
• No service/product guarantees the speed (single-threaded or multi-threaded), latency, or packet loss rate to any ISP in China.
• The network speed indicated for the service/product is the maximum achievable rate for the customer's currently purchased service/product. It is not dedicated bandwidth, nor is it an absolute nominal rate.

5. Refund Policy (New)

6. IP Address and Payment Regulations

• Unless otherwise specified (country name marked after IPv4 or IPv6 in the product description), the default is broadcast IP (including IPv4 and IPv6). If the user has questions/disputes about the geographical location of the broadcast IP, the user must submit location updates to major IP databases themselves.
• Any act of filing a complaint/dispute with a payment gateway is considered a request by the customer for us to delete the account involved in the complaint/dispute and immediately terminate all services/products under the current account.
• Within 30 minutes of purchasing any service/product (starting from service activation), we guarantee the accessibility of the IPv4 address from mainland China. If you find that the initial IPv4 address is blocked by mainland China following activation, you can apply for a free replacement of an unblocked IPv4 address (only one replacement is allowed). If the IPv4 address is blocked by mainland China after 30 minutes or due to user's usage, the user must pay £2.56 for a replacement, with a maximum of one replacement per month.

7. Affiliate and Commission Policy

Note: Commissions are calculated/effective 15 days after the purchase.

The following items apply to BitsFlow.cloud:

• Except for products with the "Limited" suffix, we offer a 10% recurring commission for all monthly payment services/products, and a 10% one-time commission for all annual payment products. Withdrawals can be made after reaching a balance of £20.46.
• Commissions are paid via Alipay. The period for submitting withdrawal requests is from the 10th to the 12th of each month. Payout date is the 14th (max delayed to 20th).

The following items apply to NoSLA.cloud:

• Except for products with the "Limited" suffix, we offer a 10% recurring commission for all monthly/annual products. Withdrawals can be made after reaching a balance of £20.46.
• Commissions are paid via Alipay. The period for submitting withdrawal requests is from the 16th to the 18th of each month. Payout date is the 20th (max delayed to 28th).
• Self-referrals are strictly prohibited.

8. Applicable Law and Dispute Resolution

• The user must comply with the laws of at least two countries: the United Kingdom (the Company's country of incorporation), the country where the service/product is located, and the user's local country of purchase.
• Users must provide valid registration information upon purchase. False information will result in the order being rejected without a refund.
• Fraud Detection: If your order is marked as "Fraud" but you request to proceed with the service, we will require you to undergo KYC (Identity Verification). Failure to provide verification will result in service denial.
• Any disputes arising from these terms shall be resolved through negotiation.

9. PUSH Policy

10. Definition and Handling of Abuse

11. Price Guarantee

We provide a 22-day price guarantee. Refund of difference to account balance if price drops.

Starting Nov 10, 2025, annual payment services are guaranteed no price increase for 2 years (730 days).

12. Additional Notes

• Bandwidth Reset: Bandwidth resets on the Purchase Day (Billing Cycle) of each month.
• Except for VDS, users must adhere to fair use of hardware/network.
• CPU throttling mechanism active for non-VDS services upon threshold breach.
• Tickets response within 48 hours.
• Blocked Ports: 22 (Out), 25 (All), 465 (All), 123 (All).

13. Modification of Terms

Modifications will be notified in advance. New terms effective 7 days after notice. Continued use implies acceptance.