TERMS OF SERVICE

Last Updated: September 16, 2026

Terms and Conditions

These terms are drafted and enforced by BitsFlowCloud LTD (hereinafter referred to as the "Company"). By purchasing any service/product on this website, the user is deemed to have read, understood, and agreed to abide by these terms, and assumes full responsibility for their actions and consequences.

These terms apply to BitsFlowCloud services. For NoSLA Cloud services, please refer to the NoSLA Cloud Terms of Service.

1. Disclaimer and Data Loss Policy

  • The user shall bear full responsibility for any instance inaccessibility, data loss, etc., resulting from the user's failure to pay, renew, or renew on time.
  • The user shall bear full responsibility for instance inaccessibility or data loss caused by improper user operations or other user-related reasons.
  • The Company shall not be liable for inaccessibility or data loss resulting from major social unrest (including but not limited to war, armed conflict, strikes, or riots).
  • The Company is not liable for service/product inaccessibility, data loss, etc., caused by force majeure events, including but not limited to natural disasters, government actions, T1 carrier line issues, sudden termination of contract by upstream data centers/suppliers or physical infrastructure failure, any form of cyber attack, network congestion, or industry technology adjustments.
  • The Company does not provide off-site disaster recovery backups. Users must perform their own data backups.
  • In the event of data loss due to accidental hard drive failure, the Company will extend the service for one month for all active users. Any loss of data value is the sole responsibility of the user.
  • Upon expiration and failure to renew in time, the service/product will be immediately suspended, and all data will be deleted the following day. Once data is deleted, it cannot be recovered, and the user must bear the consequences.

2. Unmanaged Services

  • The Company does not provide managed services for any service/product.
  • The Company is only responsible for the normal operation of the hardware and international network of the service/product. Beyond this, no technical support is provided. Customers must resolve technical issues during use themselves (including but not limited to proxy panel installation, proxy maintenance).

3. Service/Product Compensation Policy

  • In case of unavailability due to force majeure (such as earthquakes, fires, floods), the Company may, at its discretion, extend the service period or issue a refund.
  • For downtime caused by hardware failure or node maintenance, the affected service/product will be extended by twice the downtime. If the cumulative downtime is greater than or equal to 15 calendar days, the affected service/product will be extended by three times the downtime.
  • If a service/product in a certain region is discontinued/taken offline for reasons attributable to the Company, the Company will provide an account credit equivalent to 1.2 to 1.5 times the remaining value of the customer's purchased service/product (no cash refunds).
  • For migrations required due to our product adjustments, if the actual impact time on the customer exceeds 10 minutes (specifically from the start of the migration until the server is pingable again), compensation will be provided at double the calendar days. There is no compensation for impact times not exceeding 10 minutes.

4. Network and Routing Policy

  • The Company guarantees the internet connectivity of all services/products under normal circumstances (excluding any events of major social unrest or force majeure), but we do not guarantee specific routing paths (especially to Chinese carriers, except for premium line services/products for Chinese carriers, marked as PRE or Premium).
  • The Company does not guarantee the unlocking of any streaming media (e.g., TikTok, Netflix, Disney+), nor does it guarantee access to any "specific websites" defined by the customer. The company will not take any action if the IPv4/IPv6 address is identified by Google as geographically located in China.
  • Once a user reports network fluctuations for a service/product, the Company will contact the upstream provider to address the issue. If a T1 or higher-level provider fails, the Company can only wait for the T1 or higher-level provider to resolve it.
  • No service/product guarantees the speed (single-threaded or multi-threaded), latency, or packet loss rate to any ISP in China.
  • The network speed indicated for the service/product is the maximum achievable rate for the customer's currently purchased service/product. It is not dedicated bandwidth, nor is it an absolute nominal rate.

5. Refund Policy

A. Refund to the Original Payment Method

Each user has one refund to the original payment method per lifetime. The conditions and procedure for each payment method are set out below:

Alipay / WeChat Pay

All four conditions must be met:

  1. Payment was made using Alipay / WeChat Pay.
  2. The request is made within 24 hours of purchase.
  3. Bidirectional traffic usage is less than 10GB.
  4. The IPv4 address has not been blocked by the GFW.

When eligible, use the Refund button within Manage for the corresponding service to request a refund.

Stripe

All four conditions must be met:

  1. Payment was made using Stripe.
  2. The request is made within 24 hours of purchase.
  3. Bidirectional traffic usage is less than 10GB.
  4. The IPv4 address has not been blocked by the GFW.

When eligible, open a support ticket to request a refund. We will review the application and process the refund after approval. Stripe, Alipay and WeChat Pay share the same lifetime allowance of one refund to the original payment method.

Cryptocurrency

Cryptocurrency payments cannot be refunded to the original payment method. An account-credit refund may be requested if the conditions below are met.

Traffic Threshold and Blocked IPv4 Addresses

At 10GB or more of bidirectional traffic usage, only an account-credit refund under the rules below is available. Users who have already used their original-payment refund allowance may also request only an account-credit refund, subject to eligibility.

If the IPv4 address is blocked by the GFW, no original-payment refund or account-credit refund is available.

B. Account-Credit Refund

Each user has two account-credit refunds per lifetime. The eligibility condition is that the IPv4 address has not been blocked by the GFW.

For eligible requests, the remaining value is calculated using this formula:

Remaining value = Amount paid ÷ D × Remaining days − Amount paid ÷ M × Current-month traffic usage percentage
  • D: Total number of days in the current paid billing period.
  • M: Total number of months in the current paid billing period.
  • Remaining days: Unused days remaining in the current paid billing period.
  • Current-month traffic usage percentage: Use the corresponding fraction; for example, 25% is entered as 0.25.

The corresponding service will then be cancelled, and the calculated remaining value will be credited to your account balance.

C. Exclusions and Procedure

  • Existing exclusions still apply when the refund reason concerns a warning acknowledged in the pre-purchase confirmation popup, such as disclosed routing characteristics.
  • Refund and Cancel Service are different actions. Cancel Service terminates the service without automatically issuing a refund. Apply through the appropriate refund procedure first. Cancelling the service before the refund is processed waives the refund entitlement.
  • Filing a payment-gateway dispute or complaint results in refund denial and a permanent account ban.

6. IP Address and Payment Regulations

  • Unless otherwise specified (country name marked after IPv4 or IPv6 in the product description), the default is broadcast IP (including IPv4 and IPv6). If the user has questions/disputes about the geographical location of the broadcast IP, the user must submit location updates to major IP databases themselves.
  • Any act of filing a complaint/dispute with a payment gateway is considered a request by the customer for us to delete the account involved in the complaint/dispute and immediately terminate all services/products under the current account.
  • Within 30 minutes of purchasing any service/product (starting from service activation), we guarantee the accessibility of the IPv4 address from mainland China. If you find that the initial IPv4 address is blocked by mainland China following activation, you can apply for a free replacement of an unblocked IPv4 address (only one replacement is allowed). If the IPv4 address is blocked by mainland China after 30 minutes or due to user's usage, the user must pay £2.56 for a replacement, with a maximum of one replacement per month.

7. Affiliate and Commission Policy

Note: Commissions are calculated/effective 15 days after the purchase.

  • Except for products with the "Limited" suffix, we offer a 15% recurring commission for all monthly payment services/products, and a 15% one-time commission for all annual payment products. Withdrawals can be made after reaching a balance of £20.46.
  • Commissions are paid via Alipay or USDT. The period for submitting withdrawal requests is from the 10th to the 18th of each month. Payouts will be processed between the 20th and the 24th.
  • Self-referrals are strictly prohibited. Violations will result in the deletion of all affiliate results and the immediate termination/deletion of the account.

8. Applicable Law and Dispute Resolution

  • The user must comply with the laws of at least two countries: the United Kingdom (the Company's country of incorporation), the country where the service/product is located, and the user's local country of purchase.
  • Users must provide valid registration information upon purchase. False information will result in the order being rejected without a refund.
  • Fraud Detection: If your order is marked as "Fraud" but you request to proceed with the service, we will require you to undergo KYC (Identity Verification). Failure to provide verification will result in service denial.
  • Any disputes arising from these terms shall be resolved through negotiation.

9. PUSH Policy

- What is PUSH?

PUSH is another name for Transfer.

PUSH allows you to transfer your service to another account, or receive a service from another account, and it's all Free!

10. Definition and Handling of Abuse

A. Network Abuse (Zero Tolerance)

Includes: Public Proxies, Honeypots, DDoS, Botnets, Packet sending, IP spoofing, Scanning.

Result: Immediate termination without refund.

B. Resource & Application Abuse

Includes: Mining, Spamming, Disk I/O >300MB/s (1h+), Illegal content.

Result: Suspension + £15 fine.

Note: Failure to respond within 12-24h leads to deletion.

C. CPU Fair Use Rules and Full Explanation

CPU Policy Update

The existing Relaxed Mode and Strict Mode rules remain unchanged. The following two rules apply in addition:

  • Additional rule 1: Two consecutive CPU performance limits within a rolling 48-hour (two-day) window result in service suspension. After suspension, the user may open a support ticket to request restoration.
  • Additional rule 2: Two consecutive suspensions for CPU limits within a rolling 168-hour (seven-day) window constitute CPU abuse. All VPS instances under the account will be deleted, and the account will also be deleted.
Misconception 1: “CPU is permanently capped at 40%”

Our mechanism provides 100% CPU performance before throttling. Once a limit is triggered, CPU performance is capped at 15% in Strict Mode or 30% in Relaxed Mode.

Under the existing baseline rules, every user can run at full performance for at least 45 minutes. We consider this reasonable within the industry. Figures such as 40% on this page are observation thresholds, not a fixed CPU performance cap imposed when the service is activated.

Some providers using PVE impose an initial CPU limit equal to a percentage of one core (s%), so peak performance is restricted from the outset. Our mechanism instead makes full CPU performance available before a limit is triggered.

At purchase, all plans already state that CPU resources are fairly allocated and shared, not dedicated. Shared VPS products are not intended for continuous, sustained heavy CPU workloads.

Misconception 2: “Four occurrences and the VPS is deleted!”

The phrase “deleted after four occurrences” leaves out a crucial condition: within a rolling 168-hour (seven-day) window. This is not a lifetime count of four throttling events. It concerns repeated limits that result in two suspensions within the specified rolling window.

Normally, when a suspended user opens a ticket to request restoration, we proactively help with a brief investigation. The purpose is to check that malicious scripts are not consuming CPU without the user’s knowledge. Some scripts include additional background tasks that may continuously use CPU resources.

At a minimum of 45 minutes of full performance across all allocated cores for each occurrence, two suspensions within a rolling 168-hour (seven-day) window represent at least 180 minutes of full-core CPU use. If this continues to occur, we consider the two main explanations to be:

  1. A substantial CPU requirement: The workload is unsuitable for our shared VPS products and should be moved to a dedicated server.
  2. Repeated exploitation by malicious scripts: Background tasks are consuming CPU, so scripts and running processes need to be checked.

We regard these as the only two explanations; there is no third possibility. Reducing the policy to “deleted after four occurrences” while omitting the seven-day rolling window and the two-suspension condition takes the policy out of context and does not accurately describe its operation.

Observed Frequency of Enforcement

When the rule explanation was published on September 12, 2026, fewer than 10 instances out of several thousand had triggered this restriction. On that basis, we considered the limits sufficiently generous to avoid affecting normal lightweight use. These figures describe the observations at that publication date.

Occurrences are counted within their corresponding rolling windows, not over the lifetime of an account. The daily reset of performance statistics and throttling locks does not clear records within the 48-hour or 168-hour windows.

11. Price Guarantee

We provide a 22-day price guarantee. Refund of difference to account balance if price drops.

Starting Nov 10, 2025, annual payment services are guaranteed no price increase for 2 years (730 days).

12. Additional Notes

  • Bandwidth Reset: Bandwidth resets on the Purchase Day (Billing Cycle) of each month.
  • Except for VDS, resources for other services are allocated on a fair-use basis, specifically regarding CPU usage. For detailed limits, please review our CPU Policy.
  • Tickets response within 48 hours.
  • Blocked Ports: 25 and 465. These ports cannot be unblocked for any reason.

13. Modification of Terms

Modifications will be notified in advance. New terms effective 7 days after notice. Continued use implies acceptance.